Shipping policy

Last updated: September 12, 2026

ORDER PROCESSING

Orders are normally processed within 1–3 business days, excluding weekends and public holidays.

Processing may take longer during sales, holidays or periods of high demand.

You will receive an order-confirmation email after placing your order and a shipping-confirmation email when tracking information becomes available.

ESTIMATED DELIVERY TIME

Most orders arrive approximately 7–20 business days after dispatch, depending on the destination, carrier, customs processing and product availability.

Delivery estimates are not guaranteed. Weather, customs inspections, carrier disruptions and other circumstances outside our reasonable control may cause delays.

SHIPPING COSTS

Available shipping methods and charges will be calculated and displayed at checkout before payment.

ORDER TRACKING

If tracking is available, it will be sent to the email address provided at checkout.

Tracking information may require 2–5 business days to update after dispatch.

MULTIPLE PACKAGES

Products in the same order may be stored or fulfilled from different locations. Your order may therefore arrive in separate packages and at different times.

You will not be charged additional shipping solely because we divide an order into multiple packages.

DELIVERY ADDRESS

Customers are responsible for providing a complete and accurate delivery address.

Contact us immediately if you need to change your delivery information. We cannot guarantee changes after processing has begun.

Additional shipping charges may apply if a package is returned or redirected because an incorrect or incomplete address was provided at checkout.

CUSTOMS, DUTIES AND TAXES

International orders may be subject to customs duties, import taxes or processing fees charged by the destination country.

Unless stated otherwise at checkout, these charges are the customer’s responsibility. Lunessa does not control customs processing or government charges.

LOST OR DELAYED PACKAGES

If tracking has not updated for an extended period or your order appears lost, contact us with your order number and tracking information.

We will assist with an investigation through the shipping provider where possible.

PACKAGE MARKED AS DELIVERED

If tracking shows that your package was delivered but you cannot find it, please:

• Check around the delivery location
• Ask household members or neighbours
• Check for a delivery notice
• Contact the shipping carrier
• Contact Lunessa if the package remains missing

DAMAGED PACKAGES

If a package arrives damaged, retain the packaging and contact us promptly with clear photographs of the parcel and product.

CONTACT

Lunessa
Website: https://lunessa.shop
Email: trumanangone5009@hotmail.com
Phone: +61 487 785 396