Frequently Asked Questions

HOW DO I PLACE AN ORDER?

Choose your preferred product, select the correct colour and size, then click “Add to Cart”. Review your order and proceed to checkout to enter your delivery and payment information.

HOW DO I KNOW IF MY ORDER WAS SUCCESSFUL?

After completing payment, you should receive an order-confirmation email. Please check your spam or junk folder if you cannot find it.

If you still have not received confirmation, contact us at trumanangone5009@hotmail.com.

CAN I CHANGE OR CANCEL MY ORDER?

Contact us as soon as possible if you need to change or cancel an order. We cannot guarantee changes after an order has entered processing or has been dispatched.

HOW LONG DOES ORDER PROCESSING TAKE?

Orders are normally processed within 1–3 business days, excluding weekends and public holidays. Processing may take longer during sales, holidays or periods of high demand.

HOW LONG DOES DELIVERY TAKE?

Most orders arrive approximately 7–20 business days after dispatch. Delivery times may vary depending on the destination, shipping carrier, customs processing and product availability.

HOW CAN I TRACK MY ORDER?

Once your order has been dispatched, we will send you a shipping-confirmation email containing your tracking information.

Tracking details may require several business days to update after dispatch.

WHY DID MY ORDER ARRIVE IN SEPARATE PACKAGES?

Some products may be fulfilled from different locations. Items from the same order may therefore arrive in separate packages and on different dates.

WHAT SHOULD I DO IF I ENTERED THE WRONG ADDRESS?

Contact us immediately. If your order has not entered processing, we may be able to update the delivery information.

We cannot guarantee address changes after an order has been dispatched. Customers are responsible for providing complete and accurate delivery information.

WHAT SHOULD I DO IF MY ITEM IS DAMAGED OR INCORRECT?

Contact us promptly and include your order number, a description of the issue and clear photographs of the item and packaging.

We will review the issue and provide an appropriate solution in accordance with applicable consumer law.

CAN I RETURN AN ITEM?

Eligible return requests may be submitted within 30 days after delivery. Products must be unworn, unused, unwashed and returned with their original tags and packaging.

Some hygiene-sensitive, personalised and final-sale products may not qualify for change-of-mind returns. These exclusions do not affect your rights regarding faulty or incorrectly described products.

DO YOU SHIP INTERNATIONALLY?

Yes. Available shipping destinations, methods, costs and delivery estimates will be displayed at checkout.

WILL I NEED TO PAY CUSTOMS DUTIES?

International orders may be subject to customs duties, import taxes or processing fees charged by the destination country. Unless stated otherwise at checkout, these charges are the customer’s responsibility.

HOW DO I CONTACT LUNESSA?

Website: https://lunessa.shop
Email: trumanangone5009@hotmail.com
Phone: +61 487 785 396